Chao unique work

FAQs

 

What payment methods does Chao & Eero shop accept?

We accept Visa and MasterCard. Our online service uses the Verified by Visa and MasterCard SecureCode systems, which enable upgraded security for money transactions.

We also accept PayPal and direct bank transfer from EU countries. Please contact us for details at hello@chaoeero.com.

 

Do you ship to my country?

We ship to Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Sweden and United Kingdom.

We also ship to Switzerland, Canada, United States, Hong Kong, Japan and Taiwan.

Any other countries please contact us before ordering: hello@chaoeero.com

 

How soon can I get my order and how much will it cost?

All orders are shipped from Finland. The processing time of each product is different. Please see the additional information of the product. If you have any special requests concerning the shipping, please email us at hello@chaoeero.com.

We use postal service for both domestic and international shipping. The postage and handling will be added in all orders.

Finland: 7€ / order
EU countries: 12€ / order
non-EU countries: 15€ / order

Estimated shipping times:
Finland: 2 – 4 days
EU countries: 4 – 10 days
Non-EU countries: 7 – 14 days

We offer free shipping for orders over 150€. The prices are in euro and they include Finnish tax 24% (VAT). Chao & Eero reserves the right to change the prices.

 

Are there any extra costs (taxes, duties, customs etc.) that I have to pay in addition to the prices shown on your web shop?

International customers are responsible for their country’s customs, taxes, duties and/or VAT fees. If you have any questions related to customs charges you are encouraged to contact your local customs office.

 

Can I return or exchange my order?

If you are not fully satisfied with the order or if you want to change to another size, you may return purchased product within 14 days after receiving it.

The returned product must be in the same condition as when you received it, and unused in the original packaging.

 

Please note that you are responsible for the product until it reaches us. After we have received the returned product and checked that it meets all requirements, we will refund the sum of the order. Unfortunately the cost of delivery cannot be refunded. We will refund delivery costs only if the product we have sent is incorrect or faulty. Please also note that customers are solely responsible for import tax and customs duties when required, and these are not refundable.

Custom-made or modified products cannot be returned or exchanged.

 

Before sending any returns, please contact us by email to hello@chaoeero.com.

 

Return address:

Chao & Eero
PL 271
15141 Lahti
Finland